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Frequently Asked Questions

  • Are your products handmade?
    Yes! Every item in my shop is handmade by me, from start to finish. I take pride in making sure each product is crafted with care and attention to detail.
  • What materials do you use for your products?
    I use a variety of high-quality, durable materials, depending on the product. For example, recycled paper and high quality FSC paper are used to ensure longevity and a beautiful finish. If you have a specific question about the materials used in a product, feel free to ask!
  • Can I contact you for questions or special requests?
    Of course! I’m always happy to help. You can reach me through my contact page or email me directly at hello@thequillandvine.com.
  • Do you accept custom orders?
    I love creating personalized items! Feel free to reach out with your idea, and I’ll let you know if it’s possible.
  • How long will it take for my order to ship?
    All orders are processed and shipped within 3 working days. Delivery times depend on your location: Netherlands: 1–2 working days EU: 5–10 working days Outside Europe: Up to 25 working days
  • Can I return my order?
    Yes, returns are accepted! Just send me a message within 7 days of receiving your order to get approval. Return shipping costs are on you, but I’ll make sure the process is smooth.
  • What if my order arrives damaged?
    Oh no! If something’s arrived damaged, please reach out immediately with photos, and I’ll sort it out as quickly as possible.
  • Do you ship internationally?
    Yes, I do! I ship to most countries, so feel free to place an order no matter where you are. Just keep in mind international shipping times and possible customs fees.
  • Are you open for collaborations?
    Absolutely! I love collaborating with like-minded creatives and influencers. If you have a collaboration idea or want to work together, feel free to email me at hello@thequillandvine.com or DM me on Instagram. Let’s create something magical together!
Vine
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